the-wasting-room

Waiting is Waste

Waste. Once you start to see it, it’s everywhere. It comes from lean thinking, was pioneered by Toyota, and manifests itself in 8 primary ways (see the image below). I want to focus on only one: waiting. One loose way to see waste is anything not valued by the customer, or any time spent waiting for the next step in …

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Hire Slow, Fire Fast

Effective team members make a huge difference in the practice since your practice is a service business. Bad hiring decisions often lead to messy firings – or worse, not firing and allowing a bad team member to stay on. Here are some ways to make sure you are getting the right people and to do your part – as getting …

dental-training

Coaching Your Team Members

Effective organizations invest in training. There is a joke where one manager asks another, “What happens if we train team members and they leave?” Training is often very expensive, both in time and money. The other manager then asks, “What happens if we don’t train team members and they stay?” You can decide whether a team member is good or bad …

peter-drucker-management-leadership

Too Much Management, Too Little Leadership

In a recent training with office managers, we reviewed one of the most important and hardest areas to figure out for any business – people! Fortunately, the most effective management techniques often involve doing less and not more. Command and control management is not the way to lead a business. Much of it comes down to how we view others …

marketing-is-not-advertising

Marketing Your Dental Practice is Not the Same as Advertising

Dentists often talk about new patients and how they just need more of them. This raises lots of questions: Your practice needs a lot more than advertising to be successful. Advertising is just one (small) component of marketing. Let’s make sure you have identified what you want your brand to mean. To us, marketing is everything and everything is marketing. …